Sprint - Some Good and Some Bad
3G Internet Service
XENIA, OHIO -- I live out among corn fields and rolling green hills. It's beautiful, but getting good Internet service has been a real challenge. I used Sprint 3G (external air card) for about three years. It was slow but a big improvement over dial-up. Yes... dial-up! I recently switched to Verizon 4G, and the coverage is FAR better.
But anyway, about Sprint, I called customer service to cancel my service when I switched to Verizon. My 2-year contract with Sprint was fulfilled. I spoke to a live person who assured me that my service would be cancelled. She hated to lose my business, and blah blah blah, and did I need anything else? Then my credit card was charged again (I used automatic payments) for services I didn't utilize. I called customer support, spoke to two more actual human beings, and the problem was resolved with apologies. I wasted about 40 minutes of my evening to get this done, but it did get done, and the folks were very attentive and courteous.
I should add that early in my contract with Sprint, I had reason to call tech support several times. Each time, I worked with smart people who knew how to fix the problems, and did so remotely. Overall, I give Sprint a B+ grade. But they need to expand their coverage.