Chem Dry - Terrible Customer Service and Dirty Carpets!

3 SMALL bedrooms a hallway and stairs. - Complaint
Review by sarafinabenton76 on 2013-08-13
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
WEST DES MOINES, IOWA -- Beware of Winfrey Chem-Dry in the West Des Moines IA area. They were very rude and my carpets are still not clean. They charged me $425.00 for 3 small rooms (all smaller that 200 SQ ft give or take) a short hall and stairs. They came back after much arguing and it IS better but not $425.00 better. Not to mention the stress of dealing with these people. After I complained to the BBB and Angie's List they served me with court papers. I believe it is out of spite for my compaints. I told them I would make a payment in 2 weeks of 1/2 and two weeks later the other 1/2. I did that (but they never cashed the checks!) Now I have been sent a threatening email from the owner calling me hateful. As a consumer I have a right and responsibility to notify future consumers. Save yourself the headache and go somewhere else!

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