Tmobile - Non-Working Phone Replaced With Non-Working Phone
Fort Worth TMobile repair center - Complaint
FORT WORTH, TEXAS -- I got an LG Optimus 1 and it just stopped working after about 3 months. No problem, got a work order number and mailed it in. T-Mobile said they'd have it back within 7 business days. Well they mailed in on the 7th business day after the received it at 3pm and mailed it on the slowest shipment possible. It arrived 3 days later. To make things even better it didn't work! I called them and explained what was going on, they checked 2 things then told me I'd have to mail it back! No "For all your trouble we'll just let you go to a T-Mobile store and get a replacement immediately." No, "Because you're phone will have been useless to you for over a month we'll credit your account for the months payment you never got to use." Trust me, go with another carrier! Even the little guys like Boost and Cricket give better customer service.