FedEx - Not So Expedited International Shipment
International freight - Complaint
PARIS -- Expedited shipment from Denmark to my customer in Canada. Arrived in Paris on Saturday; it is Tuesday now and still hasn't moved. Several customer service stated it was [bumped] TWICE and made it clear this happens regularly. A "case file" has been opened, but no one can tell me what is going on with it because, you guessed it, the people handling the case file are also in Paris. No one in the USA seems too concerned about it, at least not on the executive level. How do I explain this to my customer?