Dollar Rental Car - They Lied and Cheated Our Group

Car Rental - Complaint
Review by danormsby on 2013-08-13
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
CLEAVELAND, OHIO -- We had a unfortunate encounter with the folks at Dollar Rental Car near the Cleveland Airport. All went well until the part about toll expenses. They spent considerable time convincing the three parties renting from them that we needed the EZ pass because of the very expensive tolls we would pass through on the way to New York. We have no tolls in Utah so we had no other option but to believe them. After all we are standing there waiting to hit the road. But it turned out they were not mistaken, they outright lied about how much the tolls are. Not only were we way overpaid on tolls, they actually manipulated us into thinking it was a great savings when it is just a moneymaking scheme of theirs. They are very dishonest at that location. Now the really great part. All calls to corporate resulted in being told that we signed a contract so tough luck. I'm not kidding. The last girl said she was sorry but it was tough luck. Great customer service, NOT!! I will never rent from that company again. It's not just the dishonest employees, its from the top down. Be ware of them. Stay away from Dollar at all costs.
Comments:2 Replies - Latest reply on 2013-08-14
Posted by John Nicholson on 2013-08-13:
Thanks for the heads-up. We'll be sure to avoid this company next month when we rent a car in Cincinnati.
Posted by olie on 2013-08-14:
Before you go, be sure to look up your route and any tolls you might encounter! Try "Ohio Department of Transportation". That site will show maps everything.

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