Ashleys Furniture - Never Buy Furniture From Ashley's
Mattress and California King Frame - Complaint
PARAMUS, NEW JERSEY -- I don't even know where to begin with this nutjob they call a company...
When looking for furniture with my boyfriend, out of all our options, Ashley's in Paramus, NJ 'appeared' to be the friendliest company as well as where we were getting the 'better' deal. Worst Purchase Ever! We decided to buy a California King Bed Frame as well as a Memory Foam Mattress in June 2013. Neither one of us was able to be there day of delivery (we had to ask family to be at our home to accept it for us). I really wish we would have been there ourselves because when we got home, not only were the wooden legs of our frame bending, but our mattress had a large horizontal dent from one end to the other!!!
Thinking that the dent was possibly from it being bent while in the delivery truck, we decided to let time pass to see if the dent would fluff back.. and it never did! It is now about a month and a half after the delivery.. and the dent is still there, as well as the legs from the frame bending in.
After speaking with the Extremely Rude Customer Care Reps in Edison, NJ, they asked if we had the bed sitting on a hard wood floor, and we stated that it was. So their expert advice was for us to purchase a rug so that the wooden legs did not shift... Are You Serious?! That's really the best that you can do? How about you give us a rug free of charge so that we can fix your mistakes for you!!!!
As far as the mattress is concerned, we scheduled for a technician (Dave) to come by our house to inspect it. We were told that the time frame of his arrival would be between the hours of 3:30-5:30 PM. After calling him ourselves Twice, he then proceeded to call us to tell us he was running late. At this point it was 6:30 PM. He did not show up until 7:30 PM. He stayed for 5 minutes and suggested that we allow Even More Time to pass to allow for the mattress to "fluff back up." You've Got To Be Kidding Me!
On their website, they mention that "In less than 10 years, Ashley Furniture HomeStores has become the No. 1 selling furniture store brand in the world and the No. 1 retailer of furniture and bedding..."
... This must be because their product is so over priced/marked up and they do not accept returns of Any product that is financed... so you're basically stuck with it. High sales do not always define great product. Their high sales are due to persuasive, manipulative sales associates who sucker you into buying their crappy product.. Thanks!!!
All in all, if you're a fan of extremely poor product on top of horrible customer service who do not give a $h!+ about satisfying their customers, then Ashley's is the perrrrrfect place for you =D