Time Warner Cable - Unreliable Workers With Terrible Communication Skills
KINGSTON, NEW YORK -- I've always heard horror stories of Time Warner Cable, but until now I was lucky enough to not have my name on the account. Unfortunately, the time has come where I live on my own and was forced to deal with them myself. I moved into my new place on 8/4/13 and called Time Warner Cable on the morning of the 5th. It seemed too good to be true; I was having my modem sent to me and it was supposed to arrive on Wednesday, 8/7/13. Thursday comes around and I still don't have the modem. I call Time Warner Cable again, deal with the terrible automated service they use to filter phone calls and am finally (10-15 minutes later) communicating with a human. This man tells me that the actual delivery date was Thursday, and that it should be at my place by 8 PM that night.
Friday morning comes around, still no Internet. I'm forced to call and deal with the automated system again. I get in touch with someone and they inform me that the information was not sent through properly, and that my product was not shipped at all. Not only was I told it was going to arrive on Wednesday, then on Thursday, but TWO of their workers told me that I would receive my Internet in no time. I'm transferred to a 4th person (because the 3rd was unable to help me, but intelligent enough to know that the package was not shipped) and I'm given the option of having it sent back out or pick it up myself in Kingston. I opt to pick it up because I did not want to deal with the same thing happening. I currently do not have a car, so picking it up was a bit problematic but definitely worthwhile in my book.
I guess the moral of the story is always have a roommate to deal with Time Warner Cable, because it's a complete waste of your own time.
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