Travelocity - Do Not Use
I recognize part of the issue here is a mistake that I made but, please read the entire comment and you make your decision Travelocity. I needed to stay at the Best Western Vernon Lodge and need their phone number. I searched for Best Western Vernon Lodge and was linked to a phone number which I believed to be Best Western Vernon Lodge. When they answered, they NEVER IDENTIFIED THEMSELVES AS TRAVELOCITY even when I requeseted "Reservations." I believed that I had contacted the hotel directly.
They made my reservations and I stayed at the hotel but, I did not realize that this whole reservation was through Travelocity until I checked out the next morning. The staff said that they could not give me a bill because I had booked through Travelocity.
At that point I was confused and frustrated as I travel on business and need the bill to submit for expenses. Long story short, the Hotel called Travelocity and requested they send me a bill. Travelocity then called me and said that they would email me a copy of the invoice where I was charged more than what the hotel would have charged me directly plus a service fee. To add insult to injury, the bill is charged to my card in USD. Living in Canada, I now have a service fee from the bank for currency exchange. All told, I paid about $40 more using Travelocity than using the hotel directly.
Like I said, at no point did Travelocity ever identify themself as Travelocity. Very deceitful way of doing business. I will never use them again and neither should you.
More Reviews on Travelocity: