Hotels.com - Increased My Price by $18
Booking - Complaint
DALLAS, MICHIGAN -- I booked a hotel this morning for Mackinaw City, MI for $77 on Hotels.com. In late afternoon I arrived at the hotel and was informed that the rate before tax was $95 which was $18 more than agreed upon with Hotels.com. I called them and spent the next 90 minutes trying to reconcile this with Hotels.com. I also spoke with two supervisors. I asked to have the reservation cancelled and they said there was a 48 hour notice needed even though I had booked 8 hours prior. They wasted my time and were dishonest motivated by greed.
I will never use Hotels.com again and I pray you do not get tangled up with them either. By the way, I found out that Hotels.com sold my booking to another company.
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