U-haul - Not Once, but Twice Screwed Over by Two Locations. Very Disappointed
Hitch Installation - Complaint
SPRINGFIELD, ILLINOIS -- This letter is to the people that are thinking about using U-haul.
I call it the nightmare from hell !!! I live in Springfield, IL. We wanted to have a hitch installed on our SUV, so I called the U-haul on Stevenson Dr., and set up an appt. ,,I was told to bring our truck in on a Friday and it would take about 2 hrs. I said that would be just fine, cause we were going to Missouri for the day and they could have the truck all day. We dropped the truck off at 10:00 am that morning and told them that we would pick it up around 4:00pm.When we returned to pick up the truck, we called to see what the status was and we were told that they were still working arrival we find that it had never been moved nor touched! Now what most people don't know is that if one calls U-haul and lives right across the street from U-haul, you will get a call center in Arizona. There were many angry customers in that store, because there was only 2 people working, and one was a trainee. So I just asked for my keys and left, [snip] off, I contacted corporate head quarters and a nice Lady, who said her name was April sent us a $25.00 gift certificate for our troubles...That is part one.
So this morning we had another appt. at the U-haul on Bruns Lane. Again we dropped the truck off at 10:00am, about an hour later we received a call from U-haul which then the man said your truck key is stuck in the ignition and won't come out. Now your battery is drained and we are charging it up. My wife drove our other car back to U-haul. When she got there she put the truck in park, and the key immediately came out. No vehicle’s key will come out if it is turned off not in the correct gear such as PARK!! In the process of trying to get her key out, the ignition switch cover fell off on the floor. U-haul then informed us that they would charge the battery and would call us when it was done. We did not receive a call so we went out there to find the car parked in the lot without receiving a call. When we talked to the service rep., he then said that they would not be able to install the hitch because the transmission switch was broken. “HUH” It was the ignition switch and what does that have to do with the back of the truck where you are putting the hitch on. If you were able to park it in the lot, that let’s me further know that it was able to start and be moved!!!! Where is the professionalism in this. I will strongly recommend that others use caution when thinking about U-haul.
As for me, I will never, never, ever use U-haul services again and will recommend them to anyone else. I am very disappointed because of the lies and wasted time. U-haul has a large name but also has a very large problem.