HERNDON, VIRGINIA -- I have been a member of Herndon/Reston/Clocktower Gold's Gym in Virginia. I had been considering renewal and went in there on 3/21/2006 to do that. I signed a contract for 16 months membership, paid up front, for $460.
Today I received a call from another sales person that the are not going to honor the contract that I signed and paid for. He said that they are only going to make the membership good until 4/21/2007 (instead of 7/21/2007 which is what is written on the contract) and that he said he was going to change the contract to only 13 months at the same rate of $460.
I told him that this was not what I signed for and paid for. He started yelling at and berating me on the telephone because his sales person made a mistake and "I should have known that was not the offer" and that *I* was taking advantage of the club by accepting, signing for and paying for the membership. He continued to berate and yell at me on the phone, would not let me speak or listen to anything that I said.
I have never been treated with such anger, disrespect, rudeness and callousness from a customer service organization. I had to disconnect the telephone to get him to stop yelling at me, the customer.
Another manager called me and once again told me that he would not honor the contract that I signed and paid for.
I do not think that he should be taking his anger at his employee out on me. And then try to renege on a contract that is signed and paid for.
Please assist with this issue. I would like to keep working out with Golds but do not appreciate this "bait and switch" tactic that has been used and also that the person treated me so rudely.