Kenmore - Sears - Horrible Washer, Unresponsive Customer Service & Warranty
Kenmore Washer - Sears - Complaint
MICHIGAN -- This washer does not clean clothes! The clothes on the top barely get wet and there is no agitator to clean the clothes! Your clothing and sheets just end up swishing side to side with everything on top not completely soaked so you never feel like the clothing was washed well. We had so many technicians from the warranty department come out and say they have so many complaints about this washer not cleaning clothing, leaving residue and especially items like sheets floating on top of the load and not getting wet or cleaned.
The warranty from Sears and their Master Protection Plan is a joke! They will not acknowledge this washer as being a "lemon" and will do everything to try not to replace it. The technicians just document that the washer is "operating as designed" and will not document that the thing does not clean clothes and does not cover the clothing with enough water. They will tell you you aren't using the right detergent, or right setting, or not using the "clean cycle", or loading the clothes properly, etc.....It doesn't matter what you do, your clothes are not washed thoroughly!
I will never purchase another Kenmore appliance or anything from Sears because their warranty is a joke and this product is not only poorly designed, but it doesn't do what it's supposed to do...clean your clothes. Sear consumer solutions department and their warranty company will do anything possible to avoid replacing their products. I want this washer replaced asap!!!