Baskin Robbins Abu Dhabi - What Are My Rights?
ABU DHABI -- Greetings Everyone,
My 3 year old baby boy and I love Baskin Robbins very much. We're enjoying it every day at different locations almost everyday. Today being in days after Ramadan we used to go out bit later then usual actually we have late because our daddy's car didn't start, then he had to go and change the batteries and we waited.
Since he returned, it was almost 11:30 close to midnight, but as our baby keep mentioning about Baskin Robbins we wanted to take him at least to enjoy his favorite ice cream. When we arrived to the Muroor Road the clock was running into 12:35 speedily, so we wanted to buy in a hurry an ice cream and take it home. But, when we arrived we saw the man worker from the inside closed the entrance door to the Baskin Robbins. So we had to speak through the doors and asked for ice cream to take away. Three men inside refused to open the doors claiming it was time to close. The time was around 12:40.
My husband and I understood the situation and we explained to our little boy that the place is already closed and we can buy it tomorrow. But as you know, babies are too hard to explain such simple things sometime and he stranded in the doors by not following us into the car. We came back and told the man inside just to give us small ice cream vanilla in a small biscuit as he normally likes very much and we told that we won't enter inside just paying through the doors for a quick and go. But, he even refused to open the doors saying the manager has ordered to close pointing at the guy who wasn't even looking at us simply working on his own. I called the manager and started to beg him for the sake of baby because we can't go back home without it I didn't want to see my baby sad.
Suddenly the manager got angry and shouted at me as I was a beggar or something but my money was already in hands and the baby still stairs to the man hoping for ice cream .I would leave and go earlier but my baby wanted it badly and it was only 5 minutes when they closed it the doors right in our faces when saw us running in hurry into.. Well I understand the job and the rules of their doing a great job and we love it.. But sometimes you need to be just a little bit kind for woman and the babies whom are really innocent and show your braveness to them. I do not want to say that they must serve us even after the store is already been closed but this situation was different they closed it right to our face and didn't mercy my little baby they let us go without ice cream home we returned home.
If anyone is reading my story about what happened Can you please tell us our rules and mistakes we have made and does the Manager has right to shout at me? Can I submit a complaint how and where? I want to submit a complaint letter not because he didn't served us but because he shouted at me saying "We closed go or I will call to the police now " his voice was high and his hands was up towards me he disrespected me and insulted me like a beggar in front of my little baby and husband.. My son still repeats his words about the police. If you have a baby you must know what am I talking about..Its not about the time its about the being human and kind to customers specially the little ones who are most in love with Baskin Robbins. Thank you for reading any answer or Help would be Appreciated. Sincerely : Om Omar