Best Buy - I Didn't Buy Refurbished Why Am I Getting a Referb Exchange
Apple Itouch 64 Gig 5th Gen - Complaint
PASADENA, TEXAS -- My Girlfriend purchased an Ipod h 5Th Ge 11/11/12, also purchased the one year replacement insurance, within the year of light use "gym, trail ride" the battery would die within a days time completely. Even if shut off and fully charged. I'd come home ready for the gym or bike ride and completely dead, hasn't even been a year.
I went to the location in Pasadena TX, waited in line for 15 minutes, to get told to take it to Apple. I stated we had the insurance, she said oh I didn't see that on the receipt, giggled and handed it back. We went to a second store in Friendswood. The people were way more helpful and friendly, except that at the register the lady said "I'm trying t get you a refurbished one", I said I didn't buy refurbished, fix this one or replace it with what I originally purchased "a new device" not refurbished. She said the computer allowed her to give me a new one, I was offered the "protection plan" but declined it, since it didn't make a difference anyway. BUT we did get a prorated refund on a gift card for the warranty purchase for $61.39, which will be the last $61.39 cents I spend at Best Buy..