New Egg Scamming Customers With Shipping Charges
Motion Activated Camera - Complaint
CITY OF INDUSTRY, CALIFORNIA -- I ordered a camera from New Egg and paid for 2 day expedited shipping. New Egg farmed out order to their vendor who shipped from vendor's warehouse via UPS Ground shipping even though I ordered, was charged for, and paid for 2-day shipping. After numerous emails back and forth I was told first to contact the vendor and settle with them instead of New Egg. Finally I was told New Egg will use any mode of shipping service to get it to me within 2 business days, whether I pay for expedited service or ground makes no difference, apparently. They have refused to issue a refund.
Final email from New Egg denying refund