1800Mattress.com - Paid $600 Dollars and a Thin, Cheap Mattress Is What We Received

Customer Service - Complaint
Review by jhall505 on 2013-08-14
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
HICKSVILLE, NEW YORK -- We ordered a new Sertapedic Firm supposedly made with the exclusive Serta Foam Core from 1800Mattress.com. It was advertised as an all-foam support system designed to provide proper support throughout the night, while also working to reduce pressure build up that can disrupt a peaceful sleep.

Our order for the mattress and foundation was for an elderly family member – price tag: over $600 bucks. Figuring that the brand was worth the price, the purchase seemed smart at the time. Then came delivery day… two guys drenched in cologne delivered the new mattress. It took them quite a while to put together the basic bed frame (really?) – and then we looked at the box springs – guess what? NO SPRINGS. The mattress was so darn thin… it looked like something from a futon in a child’s bedroom.

After contacting 1800Mattress.com to get something more suitable, we learned that all sales are final – if you don’t like it, TOO BAD. They just don’t care – totally shameless! We ended up having to move another mattress and box springs out of a guest bedroom so Grandpa could get a good night’s rest. That is our last purchase from 1800Mattress.com.
Comments:1 Replies - Latest reply on 2013-08-14
Posted by D. on 2013-08-14:
As hard as it is for us to find a comfortable mattress set for ourselves...it's so much harder to find a good set for our elderly. Grandpa is lucky to have you looking after him.

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