Whirlpool Apppliance - Defective Product
Wirlpool Customer Service
I had a Whirlpool electric range installed in my home on 7/25/13. My wife used the large burner on the stove to boil water on 8/8/13 and noticed that the chrome drip pan, under the burner, had discolored because of the heat. I took the drip pan back to the store where I purchased the range from and they kindly gave me a replacement drip pan. We tried it again with the same results.
On 8/14/13, I contacted Whirlpool Customer Service and the person I talked to stated that Whirlpool was aware of this problem and suggested that I get a new set of drip pans for the stove and when I entertain people and want the stove to look nice, replace them with the new ones. I stated to him that I didn't feel that it was responsibility of the store where I bought to replace the pans. I felt that Whirlpool was aware of the problem and apparently was doing nothing to correct it. I said if that was the only solution, I felt Whirlpool should supply the set of 4 drip pans to me for free.. He said that he would have to talk to his supervisor about that. Shorty thereafter he came back on the phone and said Whirlpool would not do that.
No more Whirlpool appliance for me.