Kohl's - Discover Card Approved/Declined
Zebra Comforter Set - Complaint
I recently placed a Kohls.com order which went through with no problems on the internet. Just a little while later I received an e-mail stating that there was a problem with my order and it had been canceled. I called customer service who told me that my credit card had been declined. To shorten the story, I had to put Kohl's on a 3-way call with Discover. My credit card company told them that the transaction was approved but Kohl's would not honor it. We had to get a merchant code from Kohl's in order for the transaction to drop off of my credit card (it was holding up my credit line under pending transactions). This time, I called and placed the order over the phone with a representative who was very apologetic about what I had already been through. The order processed on the phone and everything cleared. A while later, I received another e-mail stating that my order had been canceled because of the same problem.
A week later, the charge was still pending on my credit card. I had to go through everything AGAIN...a 3-way phone call with Discover and Kohl's in which Discover told them once again that the transaction was approved. Kohl's would not honor it and we had to once again get a merchant code in order to drop the charge. They also stated that they have no way of knowing why it was not approving on their end. Really?? I told the Kohl's rep, Lynette, I would just be placing my order with another company and she did not seem at all perturbed by the idea...quite agreeable, in fact.
Now the first time this had happened I had sent an e-mail to Kohl's customer service letting them know what had happened. They had replied with a very apologetic e-mail and offered me the same discount/pricing that I had on my first order. The second time this happened I sent another e-mail stating how furious I was. That was three days ago and I have not heard back from them.
By the way, I placed my order with Fingerhut, saved $10, and the order went through just fine with the same credit card.