Pep Boys - Buy 3, Get 4th Free Rebate
Tires - Complaint
SAN JOSE, CALIFORNIA -- They are dishonorable. I purchased tires off the website that stated Buy 3, get 4th free. I printed that page. I am 100% certain I bought the tires advertised with a rebate. When I went in to get them installed, I asked for the rebate forms, but instead they circled a line at the bottom of my receipt stating, "Submit rebate online", which I did.
A month later I called, wanting to know where my rebate was. I was told by the Customer Service representative in their Rebate department that my submission had been denied, but, after investigating my file, he agreed that I was entitled to the rebate, and resubmitted it for me. Now, a month later, I rechecked my status, and it is again denied. They are now telling me my purchase does not qualify. Do Not Patronize this Company.