Best Buy - Horrible Customer Service, Sent a Safe With No Instructions, No Key, Useless
Sentry Fireproof Safe MSW5839 - Complaint
I purchased a $350 Sentry fireproof safe from Best Buy online model number MSW5839. The safe weighs almost 250 pounds. When we finally had the safe installed, the safe was in the box with no instruction manual, no keys and it was locked.
I called customer service and was told that there is nothing they can do because I am over my 14 day return period! So I am out $350 for a safe they sent me without any instructions or ability to open and use. The best they offered was to look up the manufacturers phone number for me online. I can do that myself. What horrible, horrific customer service.
I will never purchase anything online or in a Best Buy store again.