Verizon - Terrible, Awful Customer Service
Billing, Service, Cancellation - Complaint
CAMDEN, NEW JERSEY -- I moved apartments the beginning of this month. I called Verizon to tell them that I moved and my internet wasn't working, and gave them my new address. What they were supposed to have done at this point was do a move order to get the service at my new address. Instead, they sent out a technician, apparently to my old address, but who did not show up regardless. When I called them about the technician not showing up, they said someone would be out tomorrow. Perhaps that person came, because I got a text message saying that the issue was fixed, but if someone did show up, they went to the old address because still no one had noted that I had a new address. Then I called to cancel my service, and ended up being on the phone for 2 hours with them. They offered me a substantial discount and said someone would be by the new address in a week to set up the internet. Then I got billed for the full amount anyway, even after they sent me an e-mail saying they were giving me a $27.50 credit. This led to a 1 hour phone call, where I learned that my address had STILL not been updated, and they told me I'd have to take this charge up with my bank. When I told them I wanted to cancel my service, they mistakenly transferred me to the Business Service line, not the Residential Service line, where I was on hold for 25 minutes to be transferred incorrectly. Then I had to wait 15 minutes for the customer service representative to cancel my move order, because this apparently takes 15 minutes. Horrible, terrible customer service and apparently a complete inability to realize what moving means.