US Airways - Cancelled Flight Mid-Trip, Zero Customer Support
Customer Lack-of-Service - Complaint
LOS ANGELES, CALIFORNIA -- My note to US Airways while sitting stranded in Phoenix...
You cancelled the flight I was to be on after I arrived at the connecting city of Phoenix. You can't put me on another flight and get me to my business meeting. Your staff provides no information and offers no explanation whatsoever. I'm now stuck in your terminal for 6 hours waiting to board a plane that may or may not fly to Washington DC. Upon calling your customer service phone number I get a message telling me that there are no agents available to talk to. Your counter people on the ground will not allow me access to your "exclusive"sky club for the day while I wait 6 hours. You have the nerve to try to sell me a day membership for $75 after I already paid over $600 to miss my scheduled meeting. No offer to compensate your customers, no ability to assist, no food vouchers and you won't allow access to your sky club. One can only hope that your pilots are better at their jobs than your sales, marketing and customer service people are at theirs. I realize that situations occur that cause unforeseen circumstances but the way you choose to handle those circumstances is what makes the difference. You failed.