Sprint Lied to Us and Then Almost Ruined Us!
Customer Service - Complaint
My wife and I were with SPRINT for a year on a 2 year plan. For months I called because we lived in a dead zone, they finally told us due to the issues we could leave no questions asked and no fees! I then received a bill for $533. called them, told them situation, they said not an issue we owe nothing. Then few weeks later Wife and I found out while we were out of the country Sprint automatically deducted $533.17 from our bank account. I have called Sprint 9 times now, (all calls being over 1 hr 30 min) being transferred person to person having to explain my situation, each time being promised money would go back into the account within 48 hours- then NOTHING next phone call, no one has record of any money being approved to go back to my account. Bills are now behind, I have a 2 year old that this is making difficult to keep up on diapers.