Alamo Car Rental - Misrepresenting Upgrade
Volkswagen CC - Complaint
VALPARAISO, FLORIDA -- We reserved a Full Size Chevy Impala in February for an August Florida vacation that was advertise to seat 5 individuals. We only needed the vehicle for to and from the airport and an occasional trip to the store during our stay.
When we arrived in Florida to pick up the car - the attendant advised that there were no Chevy Impala's available and that they had a comparable full size car (the Ford Fusion) at the same price that would meet our needs. I replied fine as long as it gets all six of us to and from the Hotel. The attendant then began to tell me how uncomfortable the Fusion would be for six of us and that they had a Volkswagen CC that was a larger car and would be much more comfortable for an additional 70 dollars a week. I know nothing about car sizes and trusted that a car rental company knew what they were talking about. Worst mistake I made all year!
We only rented the car based on Alamo's recommendations - After I started researching the VW CC - it actually is a smaller car than both the Impala or Fusion ( front & rear leg room, head room, hip room - smallest Trunk room ever and smallest passenger volume of 94 cu ft). What it boiled down to is that the size of all three of the cars were comparable - however the VW was classified as a premium with GPS and Heated Seats - two of which we didn't want or need..... GPS was worthless and I brought my own / who needs heated seats in Florida for Aug. So there was no size upgrade only worthless unnecessary features. I feel that Alamo misrepresented what we were paying for and were over charged the 70 dollar upgrade fee. I will not use Alamo again.