Verizon Wireless - Open letter to Verizon Regarding Phone-Trade Mail-In Program
BLOOMINGTON -- Dear Verizon,
I’m writing this in regard to your Verizon Wireless Trade-In program. I’m also writing this as a largely powerless consumer.
I sent a pristine Apple iPhone 4s to you expecting that the full trade-in value of $143.00 would easily be attainable. It was not.
Shame on me for putting a $500 phone in the mail. What was I thinking?!
I received an email this morning informing me that my phone would not turn on and was only worth $25.
This is my fault for being too trusting. That was foolish. There is absolutely no way for me to protest. You are well within your rights as stated in your agreements. I could get angry and allow myself to fume, but it would be of no benefit to me.
There are seemingly no repercussions for you…
…BUT, I am not without options. I am holding Verizon responsible for this. I still suffer the consequences - as it should be for being foolish - but I will do whatever I can to ensure that you share in them.
The bottom line is that you should not have a mail-in trade-in program for electronic devices that cost hundreds of dollars. That is such an obvious statement, that for this program to exist, it can only mean that Verizon is greedy and has no problem taking advantage of people who experience a moment of foolish trust.
1. You will likely lose a customer.
2. I will broadcast my experience online and off to anyone who can read.
3. You will never regain my trust unless you make this right for me and anyone else who may have had the same experience. Get rid of the mail-in program.
I’m sure this is not a big deal for you – what’s one customer among millions? It is a big deal for me though – not the money – but the principle, and my frustration with myself for being foolish.
Regardless – YOU set me up. You saved $118.00 up-front. What will be the back-end cost to you?
Another irritated customer.