Window World - Lousy at Teaching New Jobs to Employees and Nasty Management
Marketing - Complaint
PITTSBURGH, PENNSYLVANIA -- I worked for Window World for one month and they never gave me enough time to learn the job. They didn't get any traffic flow in their showroom - 30 people in one month - and blamed me for not getting enough appointments for salesmen. I got 15 appointments for 30 guests! I had to leave work for 30 minutes to go home and find my wallet, which I thought I lost, and they docked me for four hours pay. They were mad because I didn't notify anyone and took $36 out of my pay. No one was around to notify! The marketing director jumped on my case less than one month into the job because of low productivity, lack of communications with her, complaints from five customers who lied about bad experiences with me in the showroom or on the phone during greeting calls, and a broken window pane that I never touched. I completed most of the greeting calls - 300 in one month - with positive results and they terminate me for losing two contracts because two customers didn't give me a chance to say anything in the showroom.
Then I got blamed for not directing a salesman, who was present in the showroom, to a customer when they are looking for windows. I was never told to do that. I scheduled appointments on my computer when the customer was available for an appointment. I would get on the phone with a customer to review their contract and I couldn't even read details back to them because I couldn't understand the salesman's writing style.
One time I said the wrong color to a customer and they cancelled their contract because they claimed they talked that same day with the salesman and changed the colors of their windows. I didn't know they spoke with a salesman and then she cancelled the contract. I got blamed for that as well. They kept changing the job description as we went along. I went on Craig's List to look for a second job because I was only getting $9 per hour and they had the audacity to post my job the day before they fired me. They claim they help various charities with generous contributions. Now I face losing my house to a school tax bill due November 30 if I can't find work and falling behind on other bills because Window World makes new employees out to be scapegoats for their lack of communications and lousy training procedures.