Enterprise Rent A Car - High Rates - Not Worth It
LAUDERDALE LAKES -- I rented a car in August to take my grandmother to the airport. I really only needed the car for like 2 hours but they close at 12pm on Saturdays and are closed on Sundays which forced me to keep the car for an extra day.
I called in the day prior to make a reservation and asked to hold the specific car that I wanted. Arrived to pick it up and saw another person leaving in the car, I was then told that "I reserve the class of vehicle - not the actual vehicle" - in other words your reservation means nothing.
And even with my reservation I had to sit in a very small, crowded and claustrophobic office for over 1 hour before even getting called to the counter, then I had to wait another 30 minutes before being given the one car I requested NOT to get. (Which I would later have to return because the brakes were squeaking).
They also told me it was mandatory for me to get insurance and I HAD to get it from them, my rental was $29 a day and the insurance was $25 dollars a day - that's like me renting the car twice.
My experience with the company was very poor. I will not be using them ever again, I would rather walk - and when I turned the vehicle undamaged I didn't receive a dime of the $50 I had to pay unnecessarily for insurance. I cannot understand why they did not offer me any of my money back when the car was returned undamaged - they already had a $200 deposit from me so all they need to do is include a section on the contract saying 'x' amount (based on number of days you have the car) will be used as a supplement for insurance once the vehicle is return undamaged it will be refunded. I know the car already has insurance through the company and they are not only forcing customers to pay they bill but making a profit off it - ($25 x 30 = $750 per month) and it does not cost $750 per month to insure a 2010 Volkswagen!