Best Buy - Extremely Bad Customer Service, as Well as...
Returns / Manager - Complaint
FORT WORTH, TEXAS -- First off, in order to receive any type of customer service you have to be approached. Almost every time I go in to BestBuy (even if the store is practically empty) I have to hunt down an employee for help.
Today (16AUG2013) I have a return, I just bought a new vehicle and am needing to return a radio purchased through BestBuy just a month and a half prior to this day. I am told by a cashier that because I am not a "Silver Rewards Member" that I only have 15 days to return an item, and offers to return the $17.99 antenna conversion for the radio that was bought at a later date. I Purchased the radio for $249.99.
I request a manager, who honestly did not seem to be the slightest bit interested in my ordeal. He came off as very "Smart Alec" and unconcerned. He again pretty much told me the same thing I had just heard. At this point I even offered to take store credit and spend the "credit" in his store today. He looked at me with a blank stare and repeated what he had just told me. I asked for the store manager, he replied "That's me". I have his card and he is clearly not the store manager; he is only over a particular dept.
I said "okay give me a corporate number with your name, number, and store position". He did, and when I asked for an extension to the "1-800 #" he gave me, he refused. I asked him again for the extension and he laughed and refused again. He started talking while I was, so I spoke over him asking him again for a return. He then proceeded to call the cops and said I was "disturbing the store". I gathered my stuff (that I no longer have a desire to own), and left.
I will never return to BestBuy, strictly based on the consistent HORRIBLE customer service and the lack of responsibility that the store and their employees have for their repeat customers.
No wonder this corp. is going bankrupt. At least Circuit City had great customer service. What happened to the day's when companies stood behind their product and bent over backwards for the customers? Oh, that's right. We got rid of all the "Mom & Pop" operations and bought them out.
SUPPORT SMALL BUSINESS !!!!!!!!!!!!!!!!!!!!!!!
An Army/ Iraq Veteran of the United States of America.