Staples Store #1590 - Repair Work on HP Computer by Thomas B. (Senior Certified Technician
HAMILTON, NEW JERSEY -- Although I did not meet Tom B. in person until I picked up my repaired H/P computer, I had a number of phone calls during the time my computer was in the repair section of Staples store #1590. He kept me posted on the problems that arose with repair of the 2 1/2 month old computer that had evidently been exposed to a Virus. Tom was very polite and kept me posted about the problems that occurred. When it had finally been repaired I went to the store and met Tom. He turned out to be even more personable and helpful than his calls provided. He went over a number of things that could prevent further problems with the computer and suggested a purchase of a problem solver program that would be a good purchase for the future. He enrolled me in the program and explained the usage.
Tom is a very effective member of the Staples organization.