Spirit Airlines - Spirit DOESN'T Save You Money/time! Worst Travel Experience EVER!
Flight, Customer Service - Complaint
DFW, TEXAS -- ABSOLUTELY TERRIBLE! DO NOT USE SPIRIT!
I created a yelp account SPECIFICALLY to let people know what Spirit Airlines is about. If I could give negative stars, I would.
You may think you are saving money, but honestly it all adds up to being just as (if not MORE) expensive with all the delays, bag costs and check in costs, not to mention how rude they are and reluctant to provide any help or compensation for their disorganization.
I just got back from a Spirit Airlines round trip flight from DFW to Oakland CA and back. When I got to the airport, I had already checked in but the lady told me I had to stand in line because the information on my bag was confusing. My initial conformation email had me down for one Carry on bag and nothing checked, but when I got my boarding pass it printed out that I had one Check in bag and nothing carry on. I went to the counter to make sure of what to do with my bag (just one and it met all TSA requirements, so it wouldn't have mattered how it traveled, but I wanted to make sure I wasn't being charged for both.) When I got to the counter, the agent was very polite and told me that I HAD paid for both bags. I told her I only had the one bag and needed a refund on my carry on since I would be checking the only bag I had. She helpfully handed me a customer service number and told me to call at my earliest convenience to get the refund. I took the number and called as soon as I got home from my trip. When I called the customer service representative, I was met with an attitude as if I was putting her out by calling. I explained what had happened and that I was told I would receive a refund and she proceeded to tell me it was impossible to get a refund. Her exact words were, "We don't refund bags. Period." I asked her if I could speak with her supervisor as I didn't feel it was fair to be charged for a service that I didn't use. She told me that she couldn't get a supervisor because they were all busy assisting other customers and that they would just tell me the same thing anyway. She said that there was no note on my account saying that I was over charged for bags. I told her I could get in touch with the airport and speak with the woman who checked my bag in order to have her make a note. I told her I could even go back to the airport in case they needed to see my ID. She told me that even if I did so, and the agent made a note, it was still not possible to get the refund because she didn't note it to the account at the time of travel.
In essence, I spent about 20 minutes on the phone trying to understand why I was being charged for something I never used, and I was treated terribly. Not only that, but on both my flights the rides were very bumpy and the planes were dirty. The seats didn't recline and the plane smelled very badly of urine. Both my flights were delayed, and my bag was on the wrong turn-style when I arrived back to DFW. The people I sat next to were so upset about how delayed the flight was and that we didn't receive any compensation for it, and then they found one of their bags on the turn-style for the Oakland flight, and the other bag at the Chicago flight turn-style (which is where I found mine after an hour and a half of waiting for my bag).
Overall, I am VERY disappointed with Spirit. I planned on using Spirit again as I fly frequently since my husband lives in CA, and I didn't really mind that they were unorganized and a little dirty because I thought the price would be worth it for only a three hour flight, but when they are rude and basically STEAL money from you for a service you didn't receive BECAUSE they are unorganized, it is unacceptable. I will NEVER fly Spirit again and I would strongly discourage anyone else to.