Jenn Air Is Horrible! Terrible Customer Support
Dishwasher JB3200AWSS - Complaint
BENTON, WASHINGTON -- My Jenn Air dishwasher model # JB3200AWSS was purchase in Aug 7, 2012 from Seattle Home Appliance in Seattle Washington. Seattle Home Appliance contact info is : 18811 Bothell Way NE, Bothell, WA 98011, (425) 485-0552. Electric touchpad and control panel has been replaced 3 times in a twelve month period, and a the drain pump was replaced. I called Jenn Air right before my one year warranty was to expire to express serious concern about the state of this extremely unreliable dishwasher and they gave me an extended two year warranty. No less than two weeks after they granted the extended warranty, the control panel touch pad went out again. The last time the machine was to be repaired, I asked for the dishwasher to be replaced. I believe the machine is a lemon and according to Jenn Air, they are only willing to continue repairing the machine and not replace it, per my new 2 year warranty. With the amount of time the dishwasher was out of commission in the last twelve months, I have calculated that I have spent about one month hand washing dishes while I wait for parts and service. I am furious that no one at Jenn Air will resolve this mess and replace my lemon dishwasher! This machine has been consistently faulty since we purchased it. I think four repairs in a twelve month period in unacceptable and I have asked in no uncertain terms for a replacement, and my request has been denied.
Here are the repairs made by Seattle Home Appliance: Again, machine was purchased Aug 7, 2012.
Touch pad replacement (part #W10208764), CNTRL-ELEC + CORECHARGE10 (part #W10285178)
Pump Drain Replacement (part #W10158351)
Touch Pad replacement (part #W10208764)
Touch Pad Replacement (part #W10208764)