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Capital One Checking Account - Poor Customer Service

Review by jennifer chapman8211 on 2013-08-16
Rating: StarStarEmpty StarEmpty StarEmpty Star
I have had an account with Chevy Chase/Capital One for over 10yrs. I have never had an overdraft until a few weeks ago. I was charged $35 for the overdraft. I spoke to someone at the bank and was given back half but that wasn't good enough so I called customer service and was told I would not be able to receive the full amount back. I will be closing my account tomorrow, also you need to keep a minimum of $300 for free checking which I usually do. I used some of that money but replaced it 3 days later and was charged the $8.95 and that's why my account over drafted. They obviously aren't worried about keeping customers!!!

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