Jordan's Furniture - Does Not Stand Behind Their Furniture
Repairs - Complaint
NASHUA, NEW HAMPSHIRE -- Purchased a very expensive Klausner sectional set. Within a year the side panel on two of the cushions were cracking due to the fact that they were apparently cheap vinyl. Their man came out and said it was happening because I was placing my hands on it! I bath every day! I got worse so they replaced the covering of the recliner.
One year later it happened again. They didn't want to know me. My wife is very good at sewing so since we still had the original covering, she sewed on a new side panel but we didn't know how to remove the cover from the recliner. I called and asked them to send someone out and I'd pay for it. They said that because we had altered the covering they couldn't do it. I asked for a supervisor and he said that if they did all the furniture repairs requested, they wouldn't be able to do warranty work.
I spent a pile of money for what became junk in a few years. Clearly, I will NEVER shop there again.