Morningside Heating and Air Informative - Inconsiderate customer service
ATLANTA, GEORGIA -- I called Home Depot on Monday to schedule and appointment for someone to come out and to provide an estimate for a new Heating and Air conditioning unit. I was told I would be called shortly.
I get a call from Cheryl at Morningside Heating and Air, (678) 342-7049. An appointment is set up for 3pm on Thursday.
I take half a day off work and wait for the person to show up. Nobody shows up. I call Cheryl and she tells me they found they didn’t service my area and they let Home Depot know.
Why didn’t they let me know? They had my number. They originally called and asked for it again when the appointment was made.
I don’t really blame Home Depot. If Morningside Heating and Air even called, can you imagine someone getting a call saying, “Hey, we aren’t going to Mr. xyz’s house”… I’m sure they’d send another person right out.
What angers me is that it’s the busy time of the season and Morningside will have all the business they’ll need so they can do this and get away with it. But if you really want someone to show up when you’re waiting around. You might want to consider another company.