Home Depot - Larger Tool Rental Breakdown and Lack of Repair
MADISON, TENNESSEE -- Needed a large trench digger for a few hours. My elderly parents needed to have their water lines replaced from the meter to their house. They had a plumber at their house ready to do the work. Since I have the vehicle w/ a tow hitch I had to deliver the machine. I dropped off the machine and went to run some errands. I get a call within 30 minutes stating that the chain/teeth on the digger wasn't spinning once engaged.
I immediately went to Home Depot to discuss with manager to see what options we had instead of putting it back on the trailer, securing it, and bringing it back. I am then told that Home Depot does not own their equipment, it is contracted out. They called the gentleman who owns or operates the business that services the equipment. I get him to show up to the house to service the equipment over 2 hrs later, and after an hr of making adjustments we are told the machine doesn't work properly and needs to be returned.
I could not be available to pick-up/ return the machinery the next day and I'm the only one that can deliver the equipment. The serviceman says he would meet my parents at a different Home Depot early the following morning and deliver and return the unit when finished since he felt bad the machine didn't work. After an extremely aggravating and non-productive day, I return the machine to Home Depot, there was no charge (as should be) and Home Depot only said "sorry". They never offered a discount on a rental of a different unit.
The following morning my parents woke early and go to a Home Depot that is farther away to meet the serviceman for Home Depot's equipment where he said he would meet them and deliver and return the machine. After waiting over an hour and many phone calls, the serviceman never showed, called, nor answered his phone. My parents are left without water for the 3rd day. I have owned a few business', and I know for a fact, if I had people representing me in this manner and poor customer service on both ends of Home Depot and their servicemen, I would not expect to be in business very long.
This was just an EXTREMELY horrible experience. Home Depot's part and whoever owns the equipment. They should test each unit when returned for proper function before letting it leave the lot. This was on a trailer, definitely not a "throw in the back seat type of rental". I will not be renting anything from them again. Also, there was a lot more to this, but it is somewhat abridged. Hope this helps.