Comcast - Fraudulent Charges, Bait & Switch, Internet Doesn't Work
Internet and TV - Complaint
ATLANTA, GEORGIA -- Comcast-
1. The service simply doesn't work all the time. The internet and TV randomly stop working entirely for as long as a week at a time. When I am lucky enough to actually get to talk to a representative on the phone, they wind up telling me to buy a new modem. I have a bran new modem that works fine in other locations, and I have the same intermittent problems with service using other modems. And how do you explain TV not working by the modem? They are idiots!
2. My bill is higher than they promised me. Over the phone, they said my service would be $45 per month, including all taxes and fees. They even sent me a confirmation email clearly itemizing my future bills, stating that the cost of services would be $35 and the taxes and fees would be $10. But on the actual bill, they are charging me $45 for services and $10 for taxes and fees and they refuse to own up to it. This is not the 1-time installation charge that I'm referring to.
3. Customer service sucks!- try calling them on the phone right now- try calling and see that no matter what you do you cannot talk to a real person. The automated system keeps running in a loop and then just hangs up! Even when you press all the right numbers to make them think you're trying to buy new service, they won't even talk to you. Imagine what happens when you are trying to call them out on screwing you!
I know that unfortunately we don't have many choices in internet service providers but stay the heck away from Comcast!
Key words: Comcast fraud fraudulent illegal bogus charges liars cheaters headache pain