Cingular Wireless Complaint - Refund due after canceling service
MISSOURI -- I had Cingular - at one time AT&T who were great to work with - for over 3 years until late December of 2005. I had tried the year before to get a new phone and keep my number - was more than willing to sign a new contract. They wanted everything from me 2 credit cards, my SS card, my DL and a credit check - despite my being an existing customer with a perfect history with the company - bills paid promptly every month. I refused to deal with all that, tore up the new paper work - which was NOT signed and walked away from them. Kept the phone and service with them with almost daily problems with them, dropped calls, etc. I was told it was because my phone was not supported by the network any longer and my calls would be "roaming" due to that. I explained I had tried to get a new phone and what I was being put through. In December of 2005 I switched companies. I called Cingular to cancel my service with them and request a refund of the credit on my account of 128.73. It has taken 5 phone calls and STILL NO REFUND. I was told every time that I called that a check request was entered. After 90 days and no refund and another invoice with a credit due me I called and spoke with a supervisor. I am being told that it will take 4 to 6 weeks for them to cut my check. They want me to forget about this, but no way. I will tell anyone and everyone how miserable this company is to deal with.
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