Travelocity - Overcharged $210, Rude Customer Service
I have been using Expedia for many years, and I have always been happy with them, but the hotel I wanted to book was not available on Expedia so I decided to try Travelocity. It was my biggest mistake. When I book the hotel online everything seemed to be fine, I received a conformation with the total and breakdown of the charges. When we were checking out from the hotel we were charged a resort fee which is $210, which is a standard procedure for every resort, when we got home, we looked at the Travelocity bill and realized that they also billed us the resort fee, we called back to the hotel and talked to the manager, he explained to us that Travelocity is not allowed to charge us the resort fees, and that we should call them up and they must reimburse us.
Since then we have been in touch with them 3 times. The first time is when we called, they denied that they charged us. We told them to open our conformation, and to see that it clearly says we were overcharged $210. They admitted their mistake, and asked us to write an email to their customer support, and we will receive our credit back. That is what we did, 2 days later we did not receive any response, so we called them up and talked to a supervisor.
After being on hold for 17 minutes we finally got a hold of the supervisor, who even refused to give his last name. He only gave us his first name which was "Roy6" He was extremely rude and told us that if we want our money back, we should call our credit card and dispute the charges.
Never again will I use Travelocity or recommend them to anyone.
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