Sam's Club - Northway Mall - Had to Wait in Rain in Line for a Sam's Club Plus Event
Management - Complaint
ANCHORAGE, ALASKA -- I had been to Walmart numerous times this summer and each time they pushed to get me to sign up for a Sam's club membership. I finally gave in and was talked into a plus membership with the promise of special deals, early and late shopping events with great deals for Plus members that they appreciate. We were notified of a special event on 18 Aug between 7 and 9 PM. We arrived at 7:30 PM and expected to enter and see what specials they have. As we walked toward the door we saw a line of 30 - 50 people waiting to get into the store. It was lightly raining.
The store was letting 15 people at a time enter the store. When I asked why we were waiting outside in the rain to get to a special event when we had paid extra for a plus membership. I talked to a lady who had come out to talk to customers waiting and she said they couldn't let everyone in at once because they were not staffed to do so. I then asked to talk to a manager - a man she identified as[snip]Montgomery. When I asked him why we were waiting in line in the rain to get in to a special event he indicated that everyone was waiting not just me - that was not the question I wanted answered.
As we spoke his voice was raised and I matched his volume level with my own. I finally asked for my membership dues back and he said after everyone was let in and taken care of then he would take care of me. I then asked him to re-affirm he said I just had to wait until everyone else was taken care of and he said yes - his entire staff is there to take care of members. I reminded him I still am a member and showed him my card
Mr. Montgomery was rude and condescending. If this is how Sam's Club treats their Plus members I don't want to know how they treat regular customers or employees. I thought a Plus membership meant I was going to be one of Sam's elite members but instead was treated worse than I have ever been treated by any retailer or wholesale organization.
I left the store because I wasn't about to stand around in the rain to spend money at a store and I will return and ask for my membership refund - I hope Sam's honors that!!!!