Bose Wave Radio Quit After 3 Years
When I purchased the $495 clock radio with cd player my expectation was that it would perform far better than any other product, because it was priced multiples of what other clock radios sold for. I also expected that it would last as long as one expects simple electronic products, with limited moving parts, almost forever. The quality of the sound was excellent. I never had any complaints about it. However, I was completely dumbfounded when the product stopped working gradually with no rational explanation. After three years, the sound started sounding grainy and within a week, nothing worked except for the clock. My biggest disappointment was the lack of compassion Bose has for its customers.
After spending that kind of money you would think that we were a little more important to them that they would leave us abandoned with no recourse on servicing an item that nobody else can service. In the age of Internet communication, you know that they better change their policies or they too will be a dinosaur.
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