Consumer Energy - Starting Account
Customer Service - Complaint
MT. PLEASANT, MICHIGAN -- Paid for new apartment for college. Needed the account number from consumer energy to move into the apartment. Called 2 weeks ahead of move in date. Upon giving them my social security number they said that they were not sure that I was who I said I was. They went through a week long process and called back saying that it has been approved. So I asked for an account number and they said that it could take 3-5 business days for them to call back and give me the account number. 5 days later I called back and said I still have not received it and they told me that I needed to fax them a copy of my drivers license and social security card. I told them that I just waited 5 days to be approved and that I already went through this and they could have told me a week ago that I needed to do this. They insisted that they told me this ( of course they did NOT) so it took another day to get it authorized and faxed. Then I was told it was going to take another 5 days to get that approved. Five days later I called in and they said that they received the information and they will call me in 3-5 days with account number. Later that night I got a call and they gave me the account number and said that they had it all day and that the person I spoke with before had it and didn't give it to me. So finally after 3 and a half weeks I got my power turned on. This was not easy and every time I called ( approx 6-8 times) I waited on the phone for a minimum 30 minutes. it should never be this hard to start an account. I talked to multiple people on the same day that both told me completely different information. They must be very unorganized. I am fed up with them and recommend finding another service.