Budget, Victoria Airport, BC - Purposely Misleading Clients, Just To Get More Money From You.
VICTORIA, CANADA -- We reserved our car in advance through Airmiles. Cost us about 2,000 airmiles for 4 days. Collected those airmiles for a year. At the time of reservation we were told by Airmiles representative that the only amount we would have to pay is -taxes - $46. At Victoria airport Budget worker whose name was Chris Blaze asked us a couple of times if we needed insurance, and we said - NO, Thank you - we are covered through our bank. When he gave us an Agreement, it was amount of $246 there. We asked where this number came from. Chris explained that $46 are our taxes, and $200 is the money they hold on our credit card just in case something happens to the car. $200 will be back to the card after returning the car. We were OK with this.Then he quickly showed us where to sign and initial the agreement, which we did. Imagine how we felt, when while returning the car we were told, that that $200 was actually for Car Insurance, which we clearly did not ask for. We tried to speak to the manager (Jazz), and all he had to say was that we signed the agreement and his employee did his due diligence. Yes, we did sign, because we could not even imagine that we could be openly mislead and deceived this way.
This is brutal. No apologies, just blaming the clients and defending open lie of the worker. This is the first and the last time we used Budget. Be especially careful when dealing with Victoria Airport Budget!!!! They are really creative.