Ebay "Buyer Protection" Does Not Exist
CALIFORNIA -- I purchased a rather expensive item and learned that Ebay's "Buyer Protection" program always assumes that an item sent by priority mail, USPS, has been delivered. Unfortunately, in my case, this could not be further from the truth. To date, I have not received the item for which I paid a decent sum and for which I also paid shipping. The seller failed to exercise reasonable responsibility in shipping, "signature required" and so on, and I suffered in the end.
The repetition of the "Buyer Protection" logo on the Ebay website is a deceptive business practice, leading to a confidence in purchasing that is not warranted in the actual application of their policies. The "loophole" logic that once would have been termed "fraud."
Moreover, once a complaint is lodged in the "Resolution Center," Ebay will not permit honest feedback about experiences particular to given sellers. Feedback, which I did consult before buying, is therefore not at all helpful. It is manipulated to screen reviews negative regarding sellers. That said, people should pursue alternate venues for posting honest reviews about unethical sellers.
I see the complaints from sellers and I think: Wake up people ! It's not bad buyers or bad sellers. There is something wrong at Ebay. If nothing else, I strongly suspect that actual people do not make decisions.
After many years, I will never do business with them again. For the past few years, a few amazing things but increasingly many sellers nearing fraud status, goods not quite up to the listings and similar but not quite worth pursuing.