Comcast Internet - Comcast is Horrible!!!
HYATTSVILLE, MARYLAND -- DO NOT, DO NOT, DO NOT GET SERVICE WITH THESE PEOPLE!
I cannot tell you how many problems I had with them. Every single time I called about the same problem—and there were many—I got a completely different story from the representative.
To start with, when I first set up my service, I was told by the technician that a router, which was needed to access the internet, should be arriving in the mail within a few days. After a few days, I called Comcast; they said that no order had been placed; after I ordered it (again), I was told I would receive my router in a week. Later, I learned that the cables and codes had not been set up properly, and I had to get Comcast to come back to my home to reset everything several times.
Another instance of their incompetence was when they “accidentally” billed me for an extra service I did not request! I spent about two hours in total on the phone trying to convince them that THEY screwed up. These morons on the phone kept transferring me to the next person, and so on and so forth. I never received my full refund.
I started Comcast on a discount deal. After twelve months, they increased my bill, but they could not even send me an e-mail notifying me that my discount period was ending. How difficult can it be to set up an automatic e-mail service?
A final example of the barbaric treatment I received was my disconnection process. They changed the cost on me at the last minute until, they said, I had sent back all they cables and equipment. After I did so, I would receive a refund for the extra money I paid. I was told it would take 4-6 weeks. After 6 weeks I called. I was told it would take 6-8 weeks. It is now about 10 weeks, and I have yet to receive a refund. I never expect to receive it.
I will never in my life get service with Comcast ever again! Their customer service representatives are retards, their management is a bunch of liars and crooks, and you will never be anything to them but a dollar sign.
More Reviews on Comcast Internet: