Time Warner Have No Code of Ethics!
Cable & Internet - Complaint
MORRISVILLE, NORTH CAROLINA -- TWC is the worst cable company I ever dealt with. I have gone without Internet service for 3 days now but cannot spend another 2 hours on the phone trying to get it fixed. I pay for service that I do not receive, this in addition to my cable service interruptions.
It first started when I signed up for Time Warner 1.5 years ago, I was advised by the TWC account representative for my apartment complex, due to me moving from Direct TV to cable, I qualified for 2 year contract at a set price. Well, after the 1st year, the bill hiked 45%. After many hours, disconnection and no one able to help me with TWC Customer Service, I filed a complaint with the Attorney General's Office. I was contacted by the escalation department, who credit my account and extended my promotional free movie channels. After another month due to scheduling conflicts, I had a technician come to my home to figure out the Internet and cable service interruptions. I was told the box used for HD (Cisco) always loses the HD IP Address and this is something that cannot be fixed until TWC changes companies who issue the boxes. And to add, my bill is always incorrect and have to call the lady whom I spoke with in escalations at least once a month so she can properly correct my bill. Normally it takes about 10 messages before I get a return call. TWC wants to be paid on time, but do not want to provide the service.
Long story short, here we are 5 months later from my first complaint and 5 technicians later to still have service interruptions 2 to 3 times per week. The technicians were very professional and friendly, but TWC will not admit they cannot fix these service interruptions, Therefore, I finally asked the tech manager if I could just receive a fair permanent credit rather than a 6th person come out to my home. He stated he would escalate the matter, when I asked for them to get back to me the following day, he responded he could not guarantee a response that quickly and the matter was escalated. I asked for an expected time frame, that was 15 days ago and yet to get a courtesy response. So, this even gets better......I received a certified letter that Time Warner is elected to cancel my service due to my unreasonable demands! Are you kidding me! Unreasonable, I pay for service I do not receive and was asking for a fair credit and I was going to PUT UP with the service interruptions. Fair to me would be $5 per month. TWC does not care about customers, as a prior business owner, I understand we all need to make money to stay afloat but this is just plain taking advantage of consumers.
This monster of a company should be stopped. I feel bullied because I filed a complaint. They need to be held legally responsible for treating customers this way with legitimate complaints. I spoke with the person who sent me the disgusting letter and they stated due to a total credit of $1000 to my account and me demanding a time frame to respond to my escalation, they felt it necessary that we end the contract. Seriously, the credit you nitwits are referring to is the $29.99 per month for the free promotional movie channels, the credit to bring my bill back to the PROMISED promotional price I was given for 1 more year. There is no other credit! The person I spoke to could care less. I find it hard to understand a company can disregard the truth and get away with it. I am glad to be returning to Direct TV, I should have done it months ago. Service may interrupt during storms, but at least my bill was always correct!
FCC needs to take a closer look at TWC.