Ashley Furniture - Delay Delivery Time!
TORONTO -- We bought one of the newest, expensive dining and living room sets on July 5, 2013. The customer representative told us the sets would be delivered to us in 2 weeks. In the paper, it's said August 15th. I talked to the customer service and she said the latest would be August 15th. At the nd of July, we added 2 chairs to our dining room set and at that time, they checked their system and told us everything is on schedule and our stuff has been loaded into the truck, on its way to Canada.
August 14th, I called customer service and she said there is a delay and by 20th, it will be here. August 19th, I called again and surprisingly, they told us there is a delay and our stuff just loaded on the truck. At the end, she told me call her on August 26th to let me know where the truck is!!!!! I really do not care about the truck, It's my purchased furniture which have to be here by now! She kept saying that we are not "the Brick" which has lots of inventories in their warehouse.
I just want to know if you are claiming that you are one of the high end furniture store, you must act and treat your customer like a high end personnel, with prestige because I expect your store to be more organized, on-time and trustworthy and lot more honest and transparent! When you make a promise to your customer, you have to keep your promises, not just at the time of purchase! I am very upset with the customer service, delivery time, the wrong information and the delay which every time will be added on. This is not a high end store would treat their loyal customers!
I have spent a lot of money in your store and I expect good timing, and transparent relationship. I am so disappointed at your delivery time. It is coming from USA not over the seas!!!!!
Honestly, there is no logical and convincing reason behind this delay except for lack of customer service and not putting customer's need in priority!