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Enterprie Car Rental - Would Not Rent Using Az License in Ca. This Time- Never Previously!

Sales/ Manager - Complaint
Review by ms.queenvalentine on 2013-08-20
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
Resolution Update on 08/21/2013:


So after talking to the actual manager I see that policy is policy and they were gracious in remedying the situation. I will continue to use this company because they care about their customers.
HEMET, CALIFORNIA -- Enterprise, I want to thank you for preventing me to go see my father when he was having a a heart procedure done.My husband and I were denied a rental because we have AZ license and live in CA.

I have rented a car from you on average every 3 months in the last year and spent about $300+ every time and have never been denied a rental. I am so upset that you can just implement certain rules and policies whenever your managers feel like it. This is my first bad experience and it was a horrible one. I may I will be needing to rent a car in November and I will probably not be using this company.

How dare you when your competitors are less expensive! We had all the paper work!

Current pay check stubs, utility and valid DL! The procedure my father had would be stopping his heart and thank god everything went okay but I can not express how completely upset I was for having had missed being there for him.
Comments:6 Replies - Latest reply on 2013-08-21
Posted by cmthru on 2013-08-20:
Not sure if this is unusual. I know someone with a CA license but lives in VA. Tried to rent a car and was refused as well.
Posted by Weedwhacked on 2013-08-20:
When you move to California you only have 10 days to apply for a CA driver's license and 20 days to register your car with them. You are the one that is in non-compliance of the local laws. I would correct your situation before complaining of others' "infractions."
Posted by Pete on 2013-08-20:
If you are a permanent resident of a State you must legally have a driver's license from that State. I do not know how much this is enforced but it seems the car rental companies are checking (sometimes). I was in a situation where I was living (temporarily) in State 1, my DL was from State 2, and my license plate was from State 3. I did not get a ticket. So go figure. Seems arbitrary. But I would suggest you get a license from your state of residence.
Posted by onlooker on 2013-08-20:
Were you denied the rental because you were using an out of state license and not a credit card? - like debit card etc? I've heard of rentals being refused due to debit cards.....worrying to learn that you were denied your rental. At such a difficult time too
It is good all went well with your father
Posted by ms.queenvalentine on 2013-08-20:
We live in both states thanks to my husbands job I would have to say since we have been in AZ for more than 10 years and in California for 1 off and on that we are in fact compliant with our states laws. Even with that being said we have never had this issue before. We were using a debit card because we don't want credit cards. I have had credit cards and do not see the benifit anymore. I was a very hard time for me, thank you for understanding that.
Posted by Michele Simmons on 2013-08-21:
So after talking to the actual manager I see that policy is policy and they were gracious in remedying the situation. I will continue to use this company because they care about their customers.

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