Hotels.com Expedia - Bait and Switch
Hotel Reservation - Complaint
My wife and I arrived in Sihanouk, Cambodia where we had a prepaid hotel room we booked through Hotels.com. The hotel tells us they no longer have the room due to "renovation". We made the reservation less than a week ago. The hotel wants to give us a lessor room at the same rate. Hotels.com doesn't think this is a big problem and is offering a $25 coupon on a future stay. AVOID HOTELS.COM AND THEIR OWNER EXPEDIA.