Enterprise Rent-A-Car - Charge for Damage
Nissan Altima - Complaint
ORLANDO, FLORIDA -- I rented a vehicle for two weeks while I attempted to find a car to replace a stolen car.
When I went through the normal (?) procedure at check-out, the young man was taking note of scratches (there were many), during which I was pointing out scratches as well. Each scratch that I pointed out however, was dismissed as being "too small".
Upon returning the car, there was a long line (only one check-in employee), so I asked and she approved that I just leave the keys with her (I had someone waiting for me).
That evening, I received a call from Enterprise advising me that there was a scratch on a wheel! She asked that I come down and pay the deductible and they are billing my insurance company! While was checking out, and employee mentioned that the car has 35,000 miles on it, and is being taken out of the rental pool due to high mileage... are you kidding me, 35,000 miles and your billing me for a scratch on a wheel?
Additionally, there are not even wheels included on the car diagram that appears on the contract, where you could indicate damage to the wheels.
More importantly, during the rental period the car was having an issue with the low tire pressure indicator and Enterprise told me to bring it to Firestone for repair... while I was waiting for the car, I noticed that they had all four tires off. I can't be held responsible for damage that they may have caused! Firestone was their vendor and there was no pre and post appointment inspection for damage after the repair.
Any suggestions, please?