Verizon Wireless - Inept Service Reps - Misleading Policies
Verizon Wireless Store Woodbridge VA - Complaint
VIRGINIA -- Last year, my son wanted to take his phone number from our Family Share plan and get his own contract with Verizon. He was told by a representative in the store that I must come with him to give my permission for his line to be removed from our family share plan. I went with to two different stores. At the first store, they were very quick to prance out the new Samsung phone to him and repeatedly tell him that there was no problem keeping his phone number and getting his own plan.
To my way of thinking, this transaction should have been treated like someone walking in off the street and saying they want to buy a phone and get service for it. When you go to by a phone, the price is always adjusted by the fact that you are going under contract for service.
Well, what ACTUALLY HAPPENED is that the inept representative in the store treated the transaction as a device upgrade. Here's the problem with that. My son's phone was not eligible for an upgrade so instead, they upgraded a third phone that was on my plan (on an inactive flip phone that I was waiting for the contract to expire on). So now, I'm under contract to Verizon until 2014 on a phone number that I don't use with a phone that doesn't exist. Oh, and I'm not sure how they managed THIS one...but my debit card got charged for the Samsung device that my son bought, even though the first inept salesperson swiped HIS card for it.